24/7 emergency response for you or someone you love.
One press connects you to trained monitoring professionals who can get help when it matters — at home or on the go.
Real people standing by every hour of every day, so the people you love are never alone in an emergency.
Both connect you to our 24/7 monitoring team with one press. Choose the one that fits how you live.
Help anywhere in the house, no charging
Protection at home and everywhere you go
Fall Detection PendantFor the In-Home System. Calls for help automatically if it detects a fall.
Wall Help ButtonMounts in the bathroom or by the bed, where falls happen most.
Extra Help ButtonA second wearable button for a spouse or another room.
Caregiver AppFamily gets alerts and can check the device's status from their phone.Fall detection does not detect every fall. Always press your button if you can.
Wherever the day takes you, help is one press away.
Stay in the home you love. If you fall or feel unwell, someone answers right away.
Walks, errands, the grocery store. On-the-Go uses GPS to show us where to send help.
Extra peace of mind while you heal, without someone at your side around the clock.
With the Caregiver App, adult children get alerts on their phone from any city.
Getting help takes one press. Here's what happens next.
Press your help button — or, with fall detection, let it call for you automatically.
A monitoring agent speaks with you through the device and already has your address, contacts and health notes.
We dispatch emergency services or contact your family, then stay on the line until help arrives.
Living in another city or just busy at work, the Caregiver App (Connect App 365) lets the family stay connected to a loved one's device from a phone, tablet or computer.
After a fall, a phone across the room might as well be across town. Here's how 24 Rescue Alert compares.
| Feature | 24 Rescue Alert | Cell phone | Calling 911 |
|---|---|---|---|
| One-press help, no dialing | |||
| Works if you can't speak or reach a phone | |||
| Automatic fall detection | |||
| Trained agent who knows your medical info | |||
| Calls family as well as 911 | |||
| Wearable and waterproof for the shower | |||
| Location shared with responders | Sometimes |
Simple, honest protection from a Houston-based team.
Try it at home. If it's not right, call us within 30 days of delivery for a full refund and a free return label.
The price you sign up at is the price you keep. No surprise increases.
Trained monitoring agents answer every alert, 24 hours a day, 365 days a year.
Our team walks you through activation on the phone, step by step.
Your device connects you to a trained monitoring professional through two-way voice. They'll talk with you, see your location, and send emergency services or contact your family — whatever the situation needs.
No. Both devices have built-in cellular service, so there's nothing to connect to a phone line or Wi-Fi.
The In-Home System plugs into the wall, and its wearable help button runs about 5 years without charging. If the power goes out, the base unit keeps working on its backup battery for up to 27 hours. On-the-Go is charged on its cradle — with fall detection on, plan to charge it every night (about 1–2 hours), like a phone.
Yes. The In-Home help button and the Wall Help Button are made for the shower, which matters because the bathroom is one of the most common places falls happen. On-the-Go is water resistant for showers and rain, but should never be submerged.
911 only works if you can reach a phone and speak. With 24 Rescue Alert, one press connects you to an agent who already has your address, medical notes and emergency contacts. They send help and call your family, even if you can't talk.
If there's no response, the agent follows your emergency plan: they send responders to your address (or your device's location with On-the-Go) and contact your family right away.
The In-Home System covers your home and yard, up to 600 feet from the base unit. On-the-Go works anywhere with cellular coverage across the country, with GPS so the agent knows where you are.
Fall detection is available on On-the-Go and on the Fall Detection Pendant for the In-Home System. Motion sensors recognize the sudden movement of a fall and automatically call the monitoring center. Fall detection doesn't catch every fall, so always press the button if you can.
The In-Home System plugs into the wall, and its help button never needs charging. On-the-Go needs a charge: set it on its cradle at night and it's ready in the morning. It tells you "Battery OK" or "Battery Low" when you check it.
Yes. Every new customer gets a 30-day risk-free trial. If it's not the right fit, call us within 30 days of receiving your device for a full refund, and we'll send a free return label.
Yes. Many of our customers set up protection for a loved one. You can manage the account, and with the optional Caregiver App the family gets alerts and device updates on their phones.
We'll help you choose the right plan in a few minutes.